Return and refund Policy

Return & Refund Policy – Boston Shawarma Newton

At Boston Shawarma Newton, customer satisfaction is our priority. We strive to deliver fresh and high-quality Middle Eastern food. However, if you are not satisfied with your order, please review our return and refund policy below.

Refund & Replacement Policy

• Incorrect or Missing Items – If your order is incorrect or missing an item, please notify us within 30 minutes of receiving your order. We will replace the item or issue a refund.
• Food Quality Issues – If you experience any quality issues, kindly contact us immediately with details and a photo of the item. Refunds or replacements will be processed on a case-by-case basis.
• Order Cancellation – Orders can be canceled within 10 minutes of placing them. Once food preparation has started, cancellations are not possible.

Non-Refundable Situations

• If the food has been partially consumed or altered.
• Delayed pick-ups or deliveries due to traffic or weather conditions.
• Orders placed incorrectly by the customer.
For refund requests, please reach out to our support team with your order details. We aim to resolve all concerns within 24-48 hours.

Thank you for choosing Boston Shawarma Newton!